Effective Date: February 23, 2026
Last Updated: February 5, 2026
1. Introduction
The New Brunswick Highland Games Festival (“NB Highland Games”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information through our website (https://www.highlandgames.ca), ticket sales, registrations, sponsorships, donations, and related activities. Survey responses may be collected using third-party tools such as SurveyMonkey and should be accessed only for authorized evaluation and planning purposes.
This Privacy Policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy principles.
2. Accountability & Contact Information
NB Highland Games is responsible for personal information under its control and has designated a Privacy Officer to oversee compliance.
Privacy Officer: Vice President
Email: privacy@highlandgames.ca
Mailing Address: PO Box 1491, Station A
Fredericton, NB
E3B 5G2
CANADA
Individuals may contact us with questions, access requests, or concerns regarding personal information.
3. Personal Information We Collect
We collect only the personal information necessary for identified purposes, including:
a. Ticket Holders & Attendees
- Name
- Email address
- Billing and transaction details
- Ticket purchase history
b. Competitors, Clans, Associations, Vendors
- Name and contact information
- Registration details and affiliations
- Information submitted through registration forms
c. Sponsors & Partners
- Organization name
- Contact person details
- Sponsorship-related communications
d. Website & Communications
- IP address and browser/device information
- Cookies and website usage data
- Email communications and newsletter subscriptions
4. How We Collect Personal Information
Personal information is collected when individuals:
- purchase tickets or make donations,
- register for competitions or events,
- submit forms (e.g., vendor, clan, sponsorship),
- subscribe to mailing lists,
- communicate with us by email or website forms.
5. Purpose of Collection & Use of Information
We collect and use personal information for the following purposes:
- ticket sales, donations, and financial administration,
- event registration and administration,
- communication regarding events, schedules, and updates,
- sponsorship and vendor management,
- website operation and improvement,
- legal, accounting, and audit purposes.
Where required by law, information is collected, used, or disclosed with knowledge and consent, which may be express or implied depending on context and sensitivity.
6. Consent
By providing personal information, individuals consent to its collection, use, and disclosure as described in this Privacy Policy. Consent for marketing communications may be withdrawn at any time by unsubscribing or contacting us.
We use third-party service providers to support our operations and deliver our programs. These service providers may process personal information on our behalf and are contractually or operationally required to safeguard personal information.
Our service providers include:
- Jotform – online registration and application forms (vendors, clans, piping & drumming)
- Ticketpro – ticket sales and attendee management
- Square – donation processing and payment services
- Zeffy – Highland dance registration and event administration
- WordPress – website hosting and form functionality
- Google Workspace (e.g., Google Drive, Docs, Sheets) – cloud-based document storage and administrative collaboration
- Email service providers – event communications and operational correspondence
- Signup.com – volunteer scheduling and coordination
- SurveyMonkey – surveys and feedback collection
Some service providers may store or process personal information outside of Canada. Where this occurs, information is protected using contractual, technical, and organizational safeguards consistent with Canadian privacy laws.
Changes to Service Providers
We may update or change service providers from time to time. While we strive to keep this Privacy Policy current, it may not always reflect every change immediately. Rest assured that any personal information shared with us continues to be handled in accordance with this Privacy Policy and applicable Canadian privacy laws.
8. Cookies & Website Analytics
Our website uses cookies and similar technologies to support functionality and understand how visitors interact with the site.
We use Google Analytics to collect aggregated information about website usage, such as pages visited, time spent on the site, and general geographic location. Google Analytics uses cookies and may process information on servers outside of Canada.
Information collected through analytics tools is used solely to improve website performance, content, and user experience. Visitors may manage or disable cookies through their browser settings.
9. Disclosure of Personal Information
We do not sell personal information. Information may be disclosed:
- to service providers supporting our operations,
- where required by law or legal process,
- with consent, for sponsorship-related communications.
10. Data Retention
Personal information is retained only as long as necessary to fulfill identified purposes or meet legal and operational requirements. Retention periods vary by data type and purpose. Further details are available upon request.
11. Safeguards
We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.
Access to personal information is limited to authorized staff, volunteers, or committee members who require access to fulfill their responsibilities.
12. Access & Correction Rights
Under PIPEDA, individuals have the right to:
- request access to their personal information,
- request corrections to inaccurate or incomplete information.
Requests may be made by contacting our Privacy Officer. We will respond within a reasonable timeframe.
13. Privacy Breaches
In the event of a privacy breach posing a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.
14. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without appropriate consent.
15. Changes to This Policy
This Privacy Policy may be updated periodically. Changes will be posted on our website with the updated date.
